About the session

From human interpreter to language-bots, the digital revolution of interpreting?

Over the last 10 years, there has been a drastic change in customer demand in Sweden, from onsite interpretation services to a remote demand. Through its offering of call centre, in-house operations, Transvoice has driven the development of the new service mix in the market. The development of speech-analytics and AI language technology is moving fast. Digital alternatives to the human interpreter are requested more and more by Swedish authorities, how will this affect the interpretation industry? Is the human interpreter profession threatened? We will demonstrate a digital approach, which will complement the company’s language portfolio and, maybe, revolutionise the interpretation industry in the future.

About Peter

Peter Haglund, Head of IT and Business Development at Transvoice Sweden AB.

Peter has worked in the service industry for 30 years. He has introduced new and innovating ways of automating and executing service processes through contemporary and new technologies. For the last two years he has focused on developing a new platform for the production of Transvoice services. Peter has also introduced the use of AI and machine learning to further increase the value for clients and interpreters.

When not trying to find new solutions to implement and improve the status quo at work, he spends a lot of time as a parent and coach at the football pitch, trying to get his kids to enjoy his great passion (apart from family) in life, football.