Sofiia Hapon is a Business Development Manager at Crowdin, working with product and localization teams exploring TMS migrations, workflow automation, and AI-driven localization processes.

With a background in customer support and customer success, she brings a practical perspective on localization technology, cross-functional collaboration, and what makes vendor–client partnerships work beyond the sales process.

She also passionate about bringing industry conversations to life, most recently co-organizing Crowdin Connect Tallinn and moderating a panel on the evolving role of localization teams.